Making design your commercial advantage.
Customer-centred product and service design for businesses that want to make a difference.
FIRST WE WORK OUT WHAT SUCCESS LOOKS LIKE
Our straightforward, rapid and great value design consultancy will help you to realise your business ambitions.
Design Reviews
Understand what's working and where the most effective areas for development are. Helping you target your project planning and strategy to deliver the highest return on investment.
Customer Personas
Your customers' needs and ambitions are at the heart of your business success. Untap your teams understanding of your customers through our collaborative workshops to put them at the heart of your business strategy.
Experience Design
Can you describe the experience of your business for your customers and team? Defining your experience principles will ensure your business vision and personality is at the heart of everything you do.
FROM BANKS TO BIKE SHOPS, OUR INNOVATIVE DESIGN METHODOLOGY AND PROCESSES DELIVER MARKET-LEADING CUSTOMER EXPERIENCES
Here are a few of our recent projects:
Developing the vision, strategy, and digital experience for a new electronics merchandise brand. Our consulting took the solution's vision further, resulting in the development of a market-leading online project service.
Creating a user-centred brand and website for a technology start-up. Our persona design became the heart of this customer benefit led brand experience.
With The Bike Company, we created a website to support their unique and passionate local business. The new website increased digital contacts by 75% and supported their business over the challenging lock-down.
Capturing the spirit, history, culture, and educational experience for one of England's leading boy private schools.
We helped Projectorpoint develop its digital business strategy and eCommerce website. From our initial design review and competitor analysis, we worked with Projectorpoint to better understand their customers' needs and expectations.
Using data visualisation and an enterprise social network to help Unilever make the most of their sales and marketing data.
WHO, WHY & HOW
INDEPENDENT
The Design Business founded in 2018 by Neil Linford-Relph, the company is based in Windsor. Neil brings over 20 years experience of design and digital working with some of the biggest and brightest agencies, consultancies and brands.
THOUGHTFUL
Your company is a unique combination of your dreams, the experience and personalities of your team, paired with the individual needs of your customers. Understanding of your business ambition and customer needs is at the heart of designing the right solutions.
COLLABORATIVE
Design is a collaborative process. We offer a range of engaging – online and onsite – workshops that will help your team design and take ownership of your business strategy. You have the answers, you just need to be asked the right questions.
HELPING PUT DESIGN AND CUSTOMER EXPERIENCE AT THE HEART OF YOUR BUSINESS
We are proud to have these businesses and organisations as clients.
FIND OUT HOW DESIGN CAN BENEFIT YOUR BUSINESS
Customer experience on and offline has never been more important. We can help you refine, evolve or reimagine your business this year and beyond. Book a Meeting
Based in Windsor
Give Us a Call
07428 100 853
or, send us a message
